Frequently Asked Questions
Everything you need to know about your KROSER shopping experience.
How long does shipping take for my KROSER order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you are not satisfied with your purchase, you can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am choosing the right size?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are KROSER products ethically manufactured?
Yes, we are committed to ethical production. We partner with factories that adhere to fair labor practices and safe working conditions. We also prioritize sustainable materials and eco-friendly packaging whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After this window, the order cannot be changed, but you can initiate a return once it arrives.